J.D. Power ranks CMP No. 1 in business customer satisfaction ...
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February 16, 2012 10:15 AM
Press release
AUGUSTA, Maine ? Central Maine Power Company was ranked No. 1 in business customer satisfaction for 2012 among midsize electric utilities in the eastern states according to an annual study by J.D. Power and Associates, a global marketing information services company.
Power line upgrade discussion
What: Patrick McGowan, Maine Public Utilities Commission Ombudsman for the Maine Power Reliability Project, will discuss the project, particularly the lines from North Berwick to Eliot.
When: Feb. 18, 10 a.m. to noon
Where: Town Hall, Council Chambers, 2nd Floor, 180 Main St., South Berwick
This marks the sixth time in five years that CMP received a No. 1 ranking based on business or residential customer satisfaction. CMP is a subsidiary of Iberdrola USA, which is a U.S. arm of the Spanish utility Iberdrola, S.A.
The J.D. Power and Associates 2012 Electric Utility Business Customer Satisfaction Study noted that web-based services, business service call centers and the availability of smart meters may all contribute to higher levels of satisfaction for business customers. The 2012 study was based on responses from 24,385 online interviews with business customers of the 95 largest utility brands across the United Sates. The study was conducted from May to December 2011. CMP also ranked No. 1 in business customer satisfaction in the 2009 study.
Since 2008, CMP has received the No. 1 ranking four times for residential customer satisfaction in J.D. Power and Associates? annual studies.
?Great customer service is driven by our front-line employees,? said Sara Burns, president and CEO of CMP. ?They?re knowledgeable, courteous and they focus on great service in every aspect of their work.?
CMP is also investing in new technology and system upgrades to improve long-term capacity and reliability of its service:
? Maine Power Reliability Program, a $1.4 billion, five-year program to upgrade the company?s bulk power transmission system.
? Advanced Meter Infrastructure, a $200 million technology upgrade, including the installation of 620,000 new smart meters, a wireless communication network, and a meter data management system.
? CMP also expects to spend another $675 million during the next five years for other system enhancements.
?With support from Iberdrola USA and parent Iberdrola, we invested more than $500 million last year in long-term system improvements,? Burns said. ?Ensuring safe, reliable service is the first obligation of any utility.?
For more information, visit www.cmpco.com and www.iberdrolausa.com.
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Source: http://www.seacoastonline.com/articles/20120216-NEWS-120219809
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